Support

How do I start a caravan?

Tap Start a caravan, pick a destination (or choose Roam if you're just traveling together with no fixed endpoint), and share the 6-character join code with everyone else. They tap Join one and enter it.

Someone can't see me on the map

Location sharing needs Caravan running (it does not have to be the app on screen) and location permission granted. If your row shows "Last seen" with a time, your phone has stopped sending updates, usually because Caravan was closed or you lost signal.

Does it keep sharing if I switch to another app?

Yes, while a trip is running. You can follow directions in Google Maps or put your phone down and the group still sees you, which is the point of a caravan. Your phone shows you it is happening: iOS displays a blue indicator, Android an ongoing notification.

Sharing stops when you close Caravan, when you leave or arrive, and when the trip ends. Nothing is broadcast when you are not on a trip.

Who can see my location?

Only people in the same caravan, only while it's running, and only your latest position. No history is kept. Full detail is in the Privacy Policy.

How do I leave, or remove someone?

Open Details and tap Leave Caravan. Your location is deleted immediately. Hosts can remove a member from the same screen; removing them deletes their location too.

How do I delete my account?

In the app: Settings → Delete Account. You'll confirm your phone number first, since it can't be undone.

Can't open the app, or uninstalled it? Email support@joincaravan.co with the phone number you signed up with. We'll text that number a code to make sure it's yours. Reply with it and we'll delete the account within 30 days.

Deleting removes your profile (name, color, ride), your phone number and sign-in, your membership in any caravan and your location, straight away. Records of past caravans you took part in are removed on the 30-day schedule in the privacy policy. Usage statistics, which carry no name, number or location, aren't linked to you and stay.